Welcome to the Alchemic ComputersĀ Support Ticket Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please note that our office hours are 8AM to 5 PM, Monday through Friday. We are closed on weekends and holidays. If you have submitted a ticket outside of our normal operational hours, we will reply to your request at our first opportunity on the next business day or, according to your SLA (service level agreement).

Thank you for your patience.